​

The following General Terms and Conditions of Sale, together with the referenced documents (including the Privacy Policy), govern the offer and sale of products via the website www.apotecapescaia.com. Please read these terms carefully before placing an order. By purchasing, you agree to be bound by them.

​

1. Our Commercial Policy

1.1 The products for sale on www.apotecapescaia.com are intended exclusively for final consumers ("Consumers").

1.2 "Consumer" means any natural person acting for purposes unrelated to their business, trade, or profession. If you are not a Consumer, please do not purchase from this website.

1.3 We reserve the right not to process orders that do not comply with our commercial policy.

1.4 These terms do not govern the sale of products or services by third parties that may appear on the site through links or banners.

​

2. Contract Conclusion

2.1 To purchase one or more products on www.apotecapescaia.com, you must fill in and submit an online order form.

2.2 The form includes a link to these terms, product details, prices (including tax), payment methods, shipping costs, and return conditions.

2.3 The order is considered finalized when we receive your completed order form and verify the data.

2.4 You will be required to accept these General Terms and Conditions before submitting the form.

2.5 The order form will be stored in our database according to current legislation.

2.6 You can access your order details via your account or confirmation email.

2.7 Once received, the order will be processed.

2.8 We may refuse an order if:

• there are outstanding debts or insolvency;

• data is incomplete or incorrect;

• the product is no longer available (in which case we will notify you within 30 days and refund any amount paid).

2.9 By submitting the order, you accept these terms unconditionally.

2.10 You will receive a confirmation email summarizing your order.

2.11 Items are intended for use in the country from which they are ordered. If you export them, it is your responsibility to comply with applicable customs and tax laws.

​

3. Warranties and Pricing

3.1 We only sell new products that meet high-quality standards.

3.2 Product images may differ slightly from the actual product due to screen settings.

3.3 Prices may vary. Always check the final price before completing your purchase.

3.4 Orders placed from countries different from the shipping destination may be refused.

3.5 You are entitled to the legal warranty for non-compliant products, valid for two months from the discovery of the defect.

​

4. Payments

4.1 Payments must be made using the methods specified during checkout.

4.2 Payment data is encrypted and protected. We do not store or access payment information, except to process your order or issue a refund.

​

5. Shipping and Delivery

5.1 Shipping information is available at checkout. We work with trusted couriers to offer optimal delivery solutions.

6. International Shipping, Customs & VAT

6.1 International shipments may be subject to customs duties and additional VAT, which are the buyer’s responsibility.

We recommend checking estimated costs on simplyduty.com.

​

7. Customer Support

7.1 For any information, please write to: info@apotecapescaia.com

 

8. Right of Withdrawal & Returns

8.1 You may return products within 14 days of receipt, without penalties or justification.

Please email: info@apotecapescaia.com with your order number, item code, and reason for return.
You will receive a Return Authorization (RA) code, a return form, and shipping instructions.

Please note: Shipping costs (both outbound and return) are non-refundable.

Returned items must:

• be intact;

• not be used or damaged;

• have original labels attached;

• be in original packaging.

The package must be shipped within 14 days of the return notification.

8.2 The right of withdrawal does not apply to:

• personalized products;

• perishable or short-expiry goods (e.g. food, cosmetics);

• sealed goods opened after delivery for hygiene or health reasons.

 

9. Defective or Incorrect Products

9.1 If you receive a damaged or incorrect product, we will refund the full amount including shipping costs (excluding customs duties).
Please follow the same return procedure outlined in section 8.

9.2 The issue must be reported within 30 days of receipt.

 

10. Privacy

10.1 Your personal data is handled in accordance with our Privacy Policy, available on the website.

For more information, contact: info@apotecapescaia.com

 

11. Governing Law

11.1 These terms are governed by Italian law, specifically Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 70/2003 (E-commerce Law).

European platform for online dispute resolution: ec.europa.eu/odr

 

12. Changes

12.1 These terms may be updated due to regulatory changes or internal business needs. Updates take effect from the date of publication on www.apotecapescaia.com.